The quality management system is a constituent part of the Temirservice Astana management system, ensuring sustainable basis for growth and development. The company complies with the requirements of the quality management system of the Republic of Kazakhstan ISO 9001-2016, based on the following seven principles:
The Company has adopted the Quality policy and assumed the obligation to work with the interested parties ensuring the high-quality services and bearing liability for its contractual obligations, maintaining the high level of technology and the appropriate specialists qualifications, comply with the corporate ethics and ensure continuous comprehensive production monitoring.
One of the main directions of the management system is continuous improvement of production processes, keeping-up with the high pace of technological development. Development of own technological solutions and know-how bring the Company’s efficiency to a new level, having no analogues in Kazakhstan.
Since 2016, the Company has been implementing the “Kaizen” lean production technology — continuous improvement, starting with production ad up to the top management, from the director up to the ordinary employee. More than 20 projects have already been implemented for this period, they include: “Efficient Work Places Arrangement According to 5S System”, “Implementation of LEAN production in the Company”, “Hoshin Kanri” and “Improvement of efficiency of the payment documents forming for cars supply/ removal”.
Occupational health and safety of our production and technological processes are at the center of the Company’s constant attention. We use a reliable internal control system that ensures round-the-clock safe provision of services in compliance with high standards of occupational health and safety.
The Company has a special service that manages the occupational health and safety program, as well as compliance with the occupational health and safety procedure established by our company and relevant regulations of Kazakhstan, including labour legislation. This service is part of our integrated internal control and management system, which focuses on the above procedures, as well as on identifying and reducing occupational health and safety risks.
We conduct an annual occupational health and safety training program for all our staff, which includes two weeks of training conducted by our internal and invited experts in the field.
We have developed an automated dispatch control function, which includes a centralized locomotive control system with GPS tracking and remote speed control, a video surveillance system and an advanced radio communication system with the operators of our locomotives.
The Environmental protection and care are the important aspects of our responsibility. The Company provides systematic identification, analyses and assessment of all production activities factors that can potentially affect the environment. The Company complies with the Environmental Protection Management System ST RK ISO 14001-2016 provisions, developed to mitigate and prevent negative impact of the Company’s activity on the environment.
Temirservice Astana builds-up interaction with the interested parties based on business practices and provisions of the legislation of the Republic of Kazakhstan. The Company has developed the Code of Business Ethics, which establishes the fundamental principles and norms of conduct for the Company’s officials and employees, determines the internal relations rules within the Company, and the relationships with interested parties. The underlying corporate values, which the Company’s activities are based on, comprise the integrity, decency, respect to people, mutual assistance and trust.
